Shangri-La Suzhou | Hotel in Suzhou

| 9.0 (177 Reviews) | 1 Bathroom Stay&Play

Gao Xin District Hotel | Shangri-La Suzhou

Hotel in Gao Xin District, Suzhou

Luxury hotel with 3 restaurants connected to a shopping center in Suzhou
3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Shangri-La Suzhou offers 390 accommodations with laptop-compatible safes and bathrobes. Premium satellite television is provided. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Unique Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 2 pm; check-in end time: midnight contactless check-in available express check-in available minimum check-in age: 21

Check-out Check-out before noon contactless check-out available express check-out available

Payment Policy Fee for buffet breakfast: approximately cny 128 per person airport shuttle fee: cny 900 per person (one-way) rollaway bed fee: cny 349.8 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. rollaway/extra beds are available for cny 349.8 per night. free cribs (infant beds)!

Pet Policy Pets not allowed

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the listed child breakfast fee applies to guests age 11 and younger. the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash

168 Ta Yuan Road, Suzhou, 215011, China

What Our Guests say 500 + Reviews

Mar 31, 2025 05:21:00 PM

Summary: Very well maintained, friendly staff and good location for restaurants and malls and museum.

Aijun

Oct 24, 2024 11:44:12 AM

Summary: Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.

Oberschneider

Oct 17, 2024 01:44:07 AM

Summary: Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.

Melanie

Sep 6, 2024 12:09:00 PM

Summary: Great location, close to Paradise Walk. Good breakfast.

Frode

Jul 19, 2024 08:45:12 AM

Summary: Reasonable hotel compared to price and place

Niels Ingemann

Jun 25, 2024 05:07:17 PM

Summary: Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!

Sinisa

May 2, 2024 08:46:09 PM

Summary: Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.

xiaoyong

Apr 17, 2024 07:45:58 AM

Summary: This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.

XIN

Dec 6, 2023 03:39:43 PM

Summary: Breakfast good, but no bbutter

WON CHUL

Nov 18, 2023 06:48:15 AM

Summary: Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.

Francis

FAQ's

Is this Shangri-La Suzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shangri-La Suzhou?

Check-in time for Shangri-La Suzhou starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shangri-La Suzhou have a swimming pool?

Yes, this Shangri-La Suzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangri-La Suzhou?

Best-rates for the Shangri-La Suzhou starts from $81 per night with includes Pool, Balcony/Terrace, Spa, Bar, Designated Smoking Area, TV, Sports/Activities, Restaurant, Guest Services, Breakfast, Child Friendly, Hot Tub, Air Conditioner, Parking, Wheelchair Accessible, Business Services, Bedding/Linens, Kitchen, Laundry, Accessibility, Wellness Facilities, Toiletries, Internet StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Shangri-La Suzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangri-La Suzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangri-La Suzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangri-La Suzhou?

Based on the information reported by the owner or manager, the Shangri-La Suzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangri-La Suzhou?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shangri-La Suzhou are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $81

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